Kemp"s Cave

The hotel rooms are average- good enough for a three star hotel. However the highlight is the restaurant food in this hotel. Though the breakfast is alright the lunch and dinner menu is absolutely impeccable. All the food they make is fresh and hot, nothing tastes like microwaved food. The spice levels are maintained just right and the taste is delicious. There's no need to go outside to search for food spots. The staff is very respectful and communicative and give good recommendations.Very clean and peaceful place to stay.

Absolutely Horrible Experience – Left Within 30 Minutes

I rarely write negative reviews, but my experience at Kemps Cave Ooty was so disappointing that I had to leave the hotel within 30 minutes of checking in.

The room was extremely unhygienic, and the washroom was in a condition that I was not comfortable using. The property did not match the standards or expectations created by the listing.

What made matters worse was the rude and dismissive attitude of the staff. Instead of acknowledging the issues or trying to resolve them, they were completely unhelpful.

I have stayed at numerous premium hotels across India and spend over ₹10 lakh annually on travel, so I know what basic hospitality standards look like. This was easily one of the worst hotel experiences I have had.

Despite leaving almost immediately because of the poor condition of the room, the hotel refused to cooperate regarding the cancellation or refund. That was extremely disappointing.

If a guest chooses to leave within 30 minutes of check-in because of hygiene and service concerns, it speaks volumes about the condition of the property.

I would strongly advise travellers to avoid this hotel if cleanliness, professionalism, and customer service matter to them. There are far better options in Ooty.

Never ever again

Avoid this hotel if you are in Ooty.

The rooms are ok but you won't get any kettle, tea sachets or extra blankets in the room that other hotels provide.

Food taste is horrible for both dinner and breakfast. When you point out that something is wrong with the food, they won't agree to any of it.

The behaviour of the staff is also very rude. If you book a room with 3 occupancy, you will have to contest for cot, mattress and blankets for third person. The staff would say "sir you booked for room for 3 people but you have not mentioned you need bed or mattress" or "show me where it is written that you will get a bed or mattress". If you are shivering in cold, no worries. Just use the ice cold comforter. You can literally see the yellowness of pillow covers and bed sheets. When you point that out to the helper, he will pull out the key from his pocket and start yelling "just now I got it from laundry".

One good thing though about this hotel is that you can always get drinking water (both hot and normal) at all times. They have placed an office type water cooler on ground floor and folks can get them at any time.

If you are reading till here, take my advice and book some other hotel.

Very bad experience. Extra charge for everything we asked. No response was given on time. Not managed well. But food was good. Very bad house keeping. They said before one word and after going there they said another word. Booked two deluxe rooms for same cost but they provided us different rooms with less facilities

Hotel Review – Poor Experience

- Food Service: If you order food, the server delivers at their own convenience.
- Dining System: No option to ask for starters first and main course later; everything is served at once.
- Staffing: Very few staff members, leading to delays and poor service.
- Facilities: No hot water available during the stay.
- Breakfast: Very limited options, not at all satisfactory.
- Tea Quality: Tea tastes like railway station tea – extremely poor.
- Overall Experience: Pathetic management and service. Strongly recommend finding a different option.