Hotel Sundaram

Last night I checked into 515 and 520 Very disappointing stay. The AC in the room was not cooling properly throughout the night. After reporting the issue, the maintenance staff arrived only around 11 PM and simply reset the unit without actually fixing the problem. Even after their visit, the room remained uncomfortable and the temperature never cooled as expected.
Additionally, there were no complimentary water bottles provided in the room, which is a basic amenity guests usually expect. Overall, the service and room maintenance were below standard, and the experience did not meet expectations.

⭐ 1 Star Review for Peninsula Grand Hotel

I stayed at Peninsula Grand Hotel for 4-5 days and unfortunately my experience was very disappointing. We booked a Suite Room and paid around ₹12,000 per day, but the service and facilities were far below expectations.

The biggest issue was the behaviour of the receptionist, Ms. Ranjana. Her attitude towards guests was extremely unprofessional. She was rude did not speak politely and treated guests as if she owned the hotel. Hospitality starts at the reception and sadly Peninsula Grand Hotel failed badly in that aspect.

Additionally the room refrigerator was not working, and we had to call the staff multiple times. Even the bathtub was not functioning properly and we repeatedly had to contact housekeeping to get it fixed. For a Suite Room at this price such issues are completely unacceptable.

I expected much better service for the amount I paid. The management seriously needs to improve staff behaviour and room maintenance Based on my experience I would not recommend Peninsula Grand Hotel to anyone.

⭐ Rating: 1/5

Great experience staying in at this beautiful airport city 4star hotel in Mumbai. Rooms are spacious and comfortable, with all amenities at hand and efficiency.
There are amazing dining options in the property so at times I didn't even feel like going elsewhere in the city.

Excellent hospitality!

Great choices for breakfast. Their lunch and dinner buffet spreads spoil you for choices.
Especially the desserts and pastries are gourmet.

Inhouse restaurants Ambience is next level....like Oppa (also a late night lounge!) does kebabs n grills and Waikiki with great pan Asian delicacies was amazing, all day dining options and room service option are great too!
There is Mitron the famous bar n lounge in the hotel as well. Great music, cocktail beverages and grazing snacks options.

They also have huge banquet rooms and conference areas.

All the hotel team especially the service and kitchen exceeded my expectations brilliantly.

Overall I had a very pleasant stay and great hospitality experience over the days at Peninsula Grand Hotel.
Will cherish the warm and welcoming hospitality and will be planning my next stay here when in Mumbai.

As per the name the place is truly Grand!!

Legend hotelier have Multiple hotels with Justified Amenities well maintained rooms even entire premises hygiene is good, Hospitality reflect from staffs behaviour and working style.

They should tie with international brand to keep up this services in the coming years.

We strongly recommend to visit this hotel and you will become loyal guests for sure.

We had an internal review meeting there. A little old fashioned in terms of infra and approach is from a very busy road. However, the service was prompt and excellent.