Hotel Raj Palace Near City Centre 2

I stayed at this hotel for 3 days, but unfortunately, I left one of my important belongings in the room. Later, the hotel staff said they didn’t find it, which was very disappointing. I would advise others not to trust the hotel staff and never leave any important items in the room. The service quality is poor compared to the high room price. The only positive point is its good location.

Terrible rooms, unprofessional service, and the worst hotel in kolkata . We booked this hotel through based on its location and deceptive photos, which were likely edited. Upon arrival, we found the reception staff uninterested in assisting guests.
The room was in shocking condition: unchanged bedsheets, a damp and musty smell, and an utter lack of basic hygiene. After raising concerns, they showed us two different rooms, none of which were suitable for staying.
Despite the conditions, they refused to issue a refund, leaving us no choice but to leave and book accommodations at The Lalit hotel .....
Very bad experience the receptionist was very rude .
There is no one to take proper response of customer....Very horrible situation...Very Very bad ......

I have booked my booking from oyo platform in this hotel for 30 to 31 august. I have done my booking on 25 august with advance booking amount.
At a time of check in they cancelled my booking and said there is no rooms available.
Actually problem is they need bookings from oyo platform but not obeyed any rules of them. Disgusting.
And next in queue got room there immediately. I was shocked 😲.
What the hell they are doing .

Very disappointing experience. They refused to accept the confirmed booking at the time of payment and demanded extra money. Highly unprofessional behavior. Would not recommend this place to anyone.

Terrible rooms, unprofessional service, and the worst hotel experience ever. We booked this hotel through Booking.com based on its location and deceptive photos, which were likely edited. Upon arrival, we found the reception staff uninterested in assisting guests.

The room was in shocking condition: unchanged bedsheets, a damp and musty smell, and an utter lack of basic hygiene. After raising concerns, they showed us three different rooms, none of which were suitable for staying.

Despite the conditions, they refused to issue a refund, leaving us no choice but to leave and book accommodations at The Fern Residency nearby. I would strongly advise against staying here—this was by far the worst experience I've had in Kolkata.