Hotel Imperial Executive

I booked a room for a stay at FabHotel Aai Om Residency in Mumbai on 19th August 2026 through MakeMyTrip (MMT). When I arrived, the receptionist told me the room was cancelled because of a conflict between the hotel owner and MMT. I called MMT customer care to complain. They apologized and said they upgraded my room to FabHotel Imperial Palace nearby.I agreed and checked in. When I entered the room, I realized it was a poor-quality room, not an upgrade. It was dirty and filled with mosquitoes, and the bathroom was in an unmentionable state. The bedsheets and pillow covers were also dirty because they had not been changed for a new guest. The dust caused me breathing difficulties.When I complained to the receptionist, he took no action. I then called an MMT representative named Piyush. He gave me false hope and did nothing, though he promised compensation for the inconvenience. I have not received anything yet. This was the worst and most horrible experience of my life, and I will never book a room through MMT again.

They don’t even give empty plates as it’s not allowed as per them because you have to order food from their restaurant only for plates! 😂😂😂😂 That’s the first I have ever encountered. Rooms are decent, water was an issue as there was no water at peak time morning 10am to even have a shower or shit. Basics of hospitality are dead in this hotel I guess! 😂 Trust me the manager is very good but the staff is completely opposite and ultimately you have to deal with the staff for all these basic needs which is an ultimate zero star ⭐️

My stay at Hotel Imperial Palace was disappointing overall. The room was not as clean as I expected, and the services felt inadequate. I also found the responses to concerns unhelpful and more negative than they should have been. The hotel could improve considerably by focusing on room cleanliness and providing staff with better customer-service training. I hope these issues are addressed so future guests have a more comfortable experience.

The room is not clean, and the services are also inadequate. If you say something to anyone, they respond negatively. I believe the staff should receive training on how to interact with customers appropriately. In my opinion, no one will return here after their first visit.The blankets are also not clean, and I have provided a photo for the hotel staff to consider making some improvements. If the staff is not performing their duties properly, it would be advisable to appoint a supervisor to oversee these minor issues.

Very bad rooms, not cleaned, very mosquitoes and no hygiene maintained. Very bad condition of the room